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Last Updated: July 2026

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Thank you for partnering with LIMICORE LTD. As a provider of professional, customized technical services, software testing, and technical staff augmentation, our cancellation and refund practices are governed by the following strict guidelines:

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1. DIGITAL AND PROFESSIONAL SERVICES NON-REFUNDABILITY

Due to the digital, tailored, and time-intensive nature of professional Quality Assurance (QA) and software testing services, all payments made to LIMICORE LTD are strictly non-refundable. Once technical resources are allocated and execution begins on a project, Milestone, or hourly log, those services are deemed consumed.

2. SERVICE QUALITY AND ESCALATION

We strive to deliver exceptional service quality. If you are unsatisfied with the deliverables provided by our team, you must formally notify us in writing within five (5) business days of receiving the work.

  • Upon receipt of your notice, our management team will review the specific project criteria outlined in the Statement of Work (SOW).

  • If a valid discrepancy or failure to meet the agreed-upon technical criteria is found, our sole obligation will be to rectify the defects or perform the specific test logs again at no additional cost to the Client.

3. CONTRACT CANCELLATION

  • Milestone / Fixed-Price Projects: Clients may request cancellation of an ongoing project by providing written notice. Upon cancellation, the Client is legally obligated to pay for all work completed, hours logged, and milestones achieved up to the official effective date of cancellation. Any remaining unearned deposits, if applicable, will be credited back or handled as outlined in the specific Service Agreement.

  • Hourly / Staff Augmentation Contracts: Cancellation terms for dedicated monthly or hourly resources are bound by the standard notice period (typically 14 to 30 days) specified in your primary contract. The Client will be invoiced for all hours worked by the allocated specialists during this notice period.

4. DISPUTE RESOLUTION AND CHARGEBACKS

The Client agrees to contact LIMICORE LTD directly to resolve any billing discrepancies or service disputes before initiating any formal chargeback requests with their banking institutions or financial clearing partners. Unauthorized chargebacks will be considered a breach of our Terms of Service.

5. CONTACT US

For any inquiries, cancellation requests, or billing clarifications, please reach out to our accounts department:

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